The coming years are expected to be a truly transformational period in digital public services. A combination of technological advancement and customer demand for online services means that governments across the world are increasingly prioritising digital experiences. 

The Australian Government is currently investing billions in digital transformation projects. According to its Data and Digital Government Strategy, there are $9.68 billion in active digital government projects (as of June 2023) while as far back as 2020, the Federal Budget included over $3billion to invest in data and digital technology initiatives.

Digital transformations, from enhancing MyGov to the effective use of data to inform health policy, deliver obvious advantages to government via streamlined processes and significant cost and labour savings.

However, this does more than reduce wait times or simplify service delivery. Digital transformations can enhance the democratic process, empower populations and facilitate a more transparent and equitable relationship between a government and the public.